FAQ

We currently accept the following payment methods:

Visa, Visa Debit, Mastercard and Paypal (including paypal instalments).

We offer refunds on all of our items, the only condition of our returns policy is that the products must be sealed and in the condition we sent them to you, due to the nature of the products we sell there is a very high risk of receiving counterfeit goods back so we are unable to refund you on opened and used products.

For full details, please refer to our Refund Policy.

Yes, we charge VAT on all our products. This is charged at 20% and is already included in all of our prices.

Keeping your order safe and secure is our top priority. All orders are treated with the utmost care and consideration while they are being fulfilled.

For orders requiring a cardboard box, we protect the contents with bubble wrap and biodegradable void fill for maximum protection. To ensure your order is treated with care by the courier, the cardboard boxes are finished with red and white "fragile" tape.

Smaller orders, such as single cards, are packaged in cardboard backed do not bend envelopes.

We use Royal Mail for all our Mainland UK orders. You will have the option to choose between 1st class, 2nd class, 24 hour tracked and 48 hour tracked.

More information regarding our shipping options can be found on our Shipping Policy.

To check the status of your order please log in to your JET Cards account and select the orders section. If the status is COMPLETED this means your order has been dispatched. Orders that have been dispatched via a Royal Mail tracked service will include a tracking number for your order, which will have been sent to your email address and mobile number. Please refer to this information for your delivery date.

If you are still having issues with your order then please use the Contact Us form to reach out.

Please bear in mind We are regulated by Royal Mail's terms & conditions and they require a waiting time from dispatch of 15 WORKING DAYS for the UK, 30 WORKING DAYS for the EU and 40 WORKING DAYS for the rest of the world before you can make a lost parcel claim. We understand the frustration that a delayed or lost item can cause but unfortunately we cannot take any action until this time has passed, as they advise that there is still time for your order to arrive up to these timeframes.

If your order contains in-stock and pre-order items, we will keep your available items safe with us until everything is ready to dispatch. We do suggest that you place separate orders if you are unable to wait for the release of the pre-order item.

If you have ordered in stock items as well, we are able to split your order but this can sometimes incur additional shipping costs, (only applied if orders are split and then would be under the free shipping threshold) so we suggest placing multiple orders if you need other items sooner.

As we only sell factory sealed items we're unable to see the contents of sealed products. We do inspect all goods that we receive from our suppliers to ensure that they are of high quality before adding them to our inventory.

We sometimes receive information that a product is missing a specific item, not all the correct quantities are included or something hasn't been printed or cut as intended. This is beyond our control with sealed products. We work very closely with our supplier and will aim to resolve any issues you may have with your product to the best of our ability.

All our sealed stock is official, factory sealed and in brand new unopened condition. All our single cards are booster fresh and none of our single cards have ever been used or played with.

Sealed items, such as booster boxes and elite trainer boxes cannot always be guaranteed to be in Mint condition in terms of the plastic wrapping. We inspect all items when they arrive with us to ensure they are of the best quality, however sometimes due to poor quality control during manufacture, some plastic wrapping can be loose or contain small rips and tears. This is beyond our control.

If the contents inside are damaged then they would be acceptable for a return.