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Reward Points Terms

JET Points & VIP Programme Terms

Last updated: September 2026

These Terms govern the JET Points & VIP Programme operated by JET Cards Limited.

By participating in the programme, you agree to these Terms.

These Terms should be read alongside our main Terms & Conditions and Privacy Policy.

1. About the Programme

JET Points is JET Cards' customer loyalty programme.

Eligible customers can earn points through qualifying purchases and other promotional activities and may redeem eligible points for rewards made available by JET Cards.

Customers may also qualify for VIP tiers based on the applicable programme requirements.

Participation is free unless expressly stated otherwise.

2. Eligibility

You must have an eligible JET Cards customer account to participate.

The programme is intended for individual customers.

Each customer should normally maintain only one JET Points account.

Accounts, points, rewards and VIP status must not be sold, traded or transferred between customers except where JET Cards expressly permits this.

We may refuse, suspend or terminate participation where we reasonably believe the programme is being abused.

3. Earning JET Points

JET Points may be awarded on qualifying purchases and through other activities or promotions announced by JET Cards.

The earning rate displayed by JET Cards at the time of the qualifying transaction or activity will apply.

Not every product, service or transaction will necessarily qualify for points.

We may exclude categories such as:

  • gift cards;

  • certain event products;

  • selected high-demand products;

  • trade-ins;

  • delivery charges;

  • taxes where applicable;

  • promotional products; or

  • other categories specifically identified by JET Cards.

Any exclusions will be communicated where reasonably appropriate.

Points may take time to appear in your account after a qualifying transaction.

4. VIP Multipliers

Eligible VIP members may receive enhanced point-earning multipliers according to their current tier.

The applicable multiplier is based on the customer's qualifying VIP tier at the time points are earned unless otherwise stated.

A multiplier changes the number of JET Points earned; it does not multiply the cash value of an order, discount or reward.

Promotional bonus-point events may operate separately from or in addition to VIP multipliers. Where a promotion specifies how multipliers interact, the promotion terms will apply.

5. VIP Tiers

The JET Points programme currently includes the following VIP tiers:

Bronze
Silver
Gold
Platinum

Qualification requirements, point multipliers and other thresholds will be displayed on the JET Cards website and may be updated from time to time.

A customer's tier is determined using the eligibility criteria applicable to the programme.

JET Cards may take reasonable time to process a tier upgrade after the relevant threshold is reached.

6. Tier Benefits

Depending on the customer's current tier, benefits may include:

Bronze

VIP-only offers.

Silver

Bronze benefits plus access to selected bonus-points events.

Gold

Silver benefits plus priority access to selected JET Cards events.

Platinum

Gold benefits plus priority access to selected new releases and access to selected Platinum-only products.

Benefits are subject to availability and any product-specific or event-specific restrictions.

Priority access does not guarantee availability or guarantee the ability to purchase a particular product.

Where stock or event capacity is limited, products and places may still sell out.

JET Cards may impose reasonable purchase limits.

7. Tier Achievement Rewards

JET Cards may award bonus JET Points when a customer reaches an eligible VIP tier.

The applicable tier achievement reward will be displayed as part of the current programme.

Unless expressly stated otherwise, a tier achievement reward is awarded when the relevant qualification criteria are first satisfied during the applicable programme period.

Tier rewards cannot be exchanged for cash.

JET Cards may correct or reverse a tier reward where the qualifying activity is subsequently cancelled, refunded, charged back or found to be fraudulent.

8. Redeeming Points

JET Points may be redeemed only through redemption options made available by JET Cards.

The number of points required for a particular reward may vary.

Points cannot be redeemed for cash.

JET Points:

  • are not money;

  • are not electronic money;

  • have no cash value;

  • cannot be withdrawn;

  • cannot normally be transferred; and

  • cannot be used except through the redemption methods offered by JET Cards.

Rewards may be subject to product exclusions, minimum spends, availability or other restrictions.

9. Returns and Refunds

If a purchase that earned JET Points is subsequently cancelled, returned, refunded or charged back, the points earned from that transaction may be removed from the customer's account.

Where a partial refund is issued, an appropriate proportion of points may be removed.

If points earned from a subsequently refunded transaction have already been spent, this may result in a negative JET Points balance.

Future points earned may be applied against a negative balance before additional rewards can be redeemed.

Where a refund relates to an order on which JET Points were redeemed, the points and monetary components of the transaction may be adjusted as appropriate to restore the customer, as closely as reasonably possible, to the position before the purchase.

This does not affect any statutory refund entitlement.

10. Cancelled Orders and Chargebacks

Points associated with cancelled orders will not normally remain valid.

Points associated with payments subsequently reversed, disputed or charged back may be removed.

This does not prevent a customer from legitimately exercising their consumer or payment rights.

11. Bonus Points Promotions

From time to time, JET Cards may run promotions offering additional or bonus points.

Such promotions may have additional conditions including:

  • start and end dates;

  • eligible products;

  • eligible customer groups;

  • redemption restrictions; or

  • maximum awards.

Promotion-specific terms take precedence where they conflict with these general programme Terms.

12. VIP-Only Offers and Products

Some offers, products, events or purchase opportunities may be restricted to particular VIP tiers.

Eligibility to access an offer does not guarantee stock availability.

VIP access is personal to the eligible account holder and must not be used to circumvent product limits or purchase products on behalf of others where doing so would defeat a stated restriction.

13. Event Priority

Where Gold or Platinum members receive event priority, this may provide access to a booking window before general release.

Priority does not guarantee a place.

Once the available capacity has been reached, JET Cards may close bookings.

Normal event terms, entry requirements and cancellation rules continue to apply.

14. New Release Priority

Platinum members may receive priority access to selected new product releases.

Priority access may take the form of:

  • an earlier purchasing window;

  • reserved availability;

  • an exclusive purchasing opportunity; or

  • another mechanism determined by JET Cards.

Not every release will necessarily receive Platinum priority.

Priority does not guarantee that a customer can purchase unlimited quantities or that stock will remain available.

Normal purchase limits continue to apply.

15. Platinum-Only Products

JET Cards may occasionally make selected products available exclusively to Platinum members.

The products offered, quantities and availability are determined by JET Cards and may vary.

Platinum status does not guarantee that exclusive products will always be available.

16. Account Abuse and Fraud

JET Cards may investigate suspected misuse of the programme.

Misuse includes, but is not limited to:

  • creating multiple accounts to obtain duplicate rewards;

  • manipulating orders to generate points without genuine purchases;

  • repeatedly purchasing and returning goods for the purpose of generating programme benefits;

  • fraudulent transactions;

  • unauthorised use of another person's account;

  • selling or transferring points or rewards contrary to these Terms;

  • manipulating referrals or promotional offers; or

  • exploiting obvious technical errors.

Where we reasonably determine that serious abuse has occurred, we may:

  • remove improperly obtained points;

  • reverse rewards;

  • correct tier status;

  • restrict programme access; or

  • suspend or terminate the account's participation.

We will act reasonably and nothing in this section affects statutory consumer rights.

17. Errors

Occasionally, points, rewards or tier status may be awarded incorrectly because of technical, administrative or other errors.

JET Cards may correct genuine errors, including adding points that should have been awarded or removing points that were awarded incorrectly.

If you believe your balance is incorrect, contact support@jetcards.uk.

18. Changes to the Programme

JET Cards may change the programme from time to time.

Changes may include:

  • earning rates;

  • redemption rates;

  • VIP thresholds;

  • tier benefits;

  • eligible products;

  • reward options;

  • programme structure; or

  • other features.

Where a change would materially disadvantage existing members, we will aim to provide reasonable notice where practicable.

We will not deliberately remove already-earned points without reasonable justification.

19. Ending the Programme

JET Cards may discontinue the JET Points programme.

Where reasonably practicable, we will provide advance notice and an opportunity to use existing points before the programme closes.

This may not be possible where immediate action is reasonably necessary because of legal, technical, security or other exceptional circumstances.

20. Closing Your Account

If you close your JET Cards account, unused points and associated programme benefits may be lost.

Points cannot be paid out in cash when an account is closed.

21. No Ownership or Monetary Value

JET Points are a promotional loyalty benefit provided by JET Cards.

They do not represent money held on behalf of a customer and do not create a bank, deposit or stored-value account.

Points remain subject to these programme Terms.

22. Privacy

We process personal information associated with the programme in accordance with our Privacy Policy.

This may include information about purchases, rewards, points balances and programme activity necessary to operate and protect the programme.

23. Statutory Rights

Nothing in these Terms affects your statutory consumer rights.

24. Contact Us

Questions about JET Points, VIP status or missing rewards can be sent to:

support@jetcards.uk

JET Cards Limited
7D Brydges Court
Andover
SP11 9FT
United Kingdom